6. Customer service standards; customer bills; and privacy protection.

Customer service standards. The franchising authority hereby adopts the customer service standards set forth in part 76, § 76.309 of the FCC's rules and regulations, as amended. The grantee shall utilize good faith efforts to comply in all respects with the customer service requirements established by the FCC.

Customer bills. Customer bills shall be designed in such a way as to present the information contained therein clearly and comprehensibly to customers, and in a way that (A) is not misleading and (B) does not omit material information. Notwithstanding anything to the contrary in Section 6.1, above, the grantee may, in its sole discretion, consolidate costs on Customer bills as may otherwise be permitted by Section 622(c) of the cable act (47 U.S.C. § 542(c)).

Privacy Protection. The grantee shall comply with all applicable federal and state privacy laws, including Section 631 of the cable act and regulations adopted pursuant thereto.